Cadence support

Write to support@use-cadence.app. A person reads every message, and we usually reply within a few days. It helps to say which phone or tablet you use and what you were doing when the problem appeared.

Tasks and schedules

Why did my task's next date move?

A task that repeats "after I do it" is counted from when you last did it. If you do it late, the next date moves with you. If you'd rather keep fixed days, edit the task and choose "On a schedule".

I did a task yesterday and forgot to mark it.

Open the task and choose "Done earlier…", then pick when you did it. The next date follows from that day.

I marked a task by mistake.

Open the task and choose "Undo last completion", or use Undo on the message that appears right after you complete it.

Backup and accounts

Do I need an account?

No. Without one, your tasks stay on your device. If you sign in, your own tasks are backed up and come back when you sign in on another device. Backup is part of the free plan.

I used Cadence without an account. Can I keep those tasks when I sign in?

Yes. After you sign in, Cadence offers to bring the tasks on this device into your account. Until you do that, they stay on the device only.

How do I delete my account?

In the app, open Settings, then Account details, then Delete account. This removes your profile and your own tasks and history, and takes you out of your household. It doesn't cancel a subscription; cancel that in your store account first.

Households

How do I share tasks with the people I live with?

Open the Household tab, create a household, and share its invite code. The other person signs in, opens the Household tab and joins with the code.

Who gets reminded about a shared task?

Each person is reminded about the shared tasks assigned to them and the ones assigned to nobody. A task assigned to someone else never reminds you.

Reminders

A reminder didn't arrive.

• Check that notifications are allowed for Cadence in your device's settings, and turned on in Cadence under Settings, then Reminders.
• Check Quiet hours and Away on the same screen. Reminders wait until they end.
• On Android, battery saving can delay reminders by up to an hour.

Cadence Plus

What does it cover?

One subscription covers the payer's own list and one household of up to 6 people. Everyone in that household gets the Plus features.

How do I cancel or change my plan?

Subscriptions are managed by the store you bought from. On iPhone or iPad, open the Settings app, tap your name, then Subscriptions. You keep Plus until the end of the period you paid for.

I bought Plus but the app doesn't show it.

Make sure you're signed in to the same Cadence account you bought with, then open Settings in Cadence and choose "Restore purchases". If it still doesn't show, write to us and include the email on your Cadence account.

Can I get a refund?

Refunds are handled by the store. For Apple, go to reportaproblem.apple.com.

Is Plus available on Android?

Not yet. The Android app has the free plan today, and Plus will follow on Google Play.